For the Pet Owner

If it Matters to You, it Matters to Us

Every pet has its own unique personality and characteristics that make them special. In our commitment to provide outstanding care for your pet, we believe that also means delivering an experience that satisfies your needs as their family member. So we encourage you to ask questions and be a part of your pet’s healthcare team at whatever level you are most comfortable. We enjoy getting to know our patient’s families and we pledge to keep you informed and to work closely with your family veterinarian to diagnose and treat your pet in the most appropriate manner for their specific condition. You can count on us to honor your relationship with your pet.

For information about Pasadena Veterinary Specialists and our services, please click here.

If you are a new client, please click here to download and complete our new client form before your consultation.

Frequently Asked Questions

Do I Need an Appointment?

Yes, PVS accepts referrals by appointment only. However, if your pet is experiencing a serious medical emergency, your veterinarian can call to get your pet in during non-appointment hours.

Can I Feed My Pet or Give Medication Before Our Appointment?

Please check with your family veterinarian regarding these details or ask when scheduling your appointment. Some diagnostic tests require a patient to fast for several hours prior to the visit.

What Should I Bring to Our Appointment?

Please bring your pet, and someone familiar with his or her medical history. Bring a complete set of your pet's medical records, including laboratory test results, original x-rays and ultrasounds performed by your family veterinarian. Bring all of your pet's current medications and nutritional supplements in their original, labeled bottles.

What Should I Expect During Our First Visit?

During your pet's initial visit, you will meet one of our internists who will take a detailed history and perform a comprehensive physical examination and any necessary additional diagnostic tests. The specialist will review your pet's previous records along with his or her findings, and discuss a diagnostic and treatment plan with you.

Will I Receive an Estimate?

Yes, after the specialist has finished examining your pet and has outlined a plan with you, a detailed estimate will be presented. If your pet is to be hospitalized, you will be updated regularly on the accumulated charges. Feel free to ask us for an update at any time. A deposit will be required prior to the start of treatment.

What Forms of Payment Do You Accept?

We accept cash, ATM, Visa, MasterCard, American Express and CareCredit, a low or no cost payment plan for qualified applicants.

Will My Pet Need to Stay at PVS?

Most diagnostic tests can be completed within a few hours of your appointment. Surgery and other procedures involving anesthesia may require your pet to stay overnight. If your pet is very ill, he or she may require hospitalization in our 24-hour intensive care unit.

Is My Pet Alone at Night and Can I Visit?

Our 24-hour intensive care unit is staffed by doctors and nurses around the clock to provide continuous care for your pet. We encourage visiting while your pet is in our care. Please call to let us know when you'd like to visit. Our visiting hours are 9 am to 9 pm.